Tivoli Client Scheduler Troubleshooting

Client Scheduler Troubleshooting

1. The dsm.opt file if using MANAGEDSERVICES option must be commented out and the scheduler that is being reviewed must be running.

AIX and Linux

1. The following commands must be run as a user with rights to Tivoli.
2. Path to the /usr/tivoli/tsm/client/ba/bin64 folder.
3. Gather the list of installed TSM Client Schedulers.
   1. dsmutil list
4. Gather the dsm.opt path from the options field for the failing scheduler service, use the output exactly from the previous step.
   1. dsmcutil query -name:"<name of TSM scheduler>"
5. Run the dsm client program to start the scheduler in the foreground.
   1. dsmc sched -optfile="<path to the options file from the previous step>"
6. On the TSM Server, modify the schedule or create a new scheduler with the option STARTTIME=now
7. Review and correct errors on the client side.

Windows

1. Run CMD.EXE as Administrator.
2. Path to the baclient folder.
3. Gather the list of installed TSM Client Schedulers.
   1. dsmutil list
4. Gather the dsm.opt path from the options field for the failing scheduler service, use the output exactly from the previous step.
   1. dsmcutil query /name:"<name of TSM scheduler>"
5. Run the dsm client program to start the scheduler in the foreground.
   1. dsmc sched -optfile="<path to the options file from the previous step>"
6. On the TSM Server, modify the schedule or create a new scheduler with the option STARTTIME=now
7. Review and correct errors on the client side.

Further Reading

1. IBM Tivoli Storage Manager Infocenter
2. Scheduled backup fails with ANS1909E, ANS1512E, or ANR2579E
3. Dsmcutil commands: Required options and examples
4. Dsmcutil valid options